At WPNova.com, we believe that great service doesn’t stop at delivering a WordPress theme. That’s why we provide reliable, responsive, and customer-focused support for WordPress theme development to help you get the most out of your website.
How We Support You
Our support team is here to ensure your WordPress theme runs smoothly and your website continues to perform at its best. We assist with:
- Theme Installation & Setup – Guidance to install and configure your custom WordPress theme.
- Bug Fixes & Troubleshooting – Quick solutions for technical issues.
- Theme Customization Help – Assistance with minor design tweaks and feature adjustments.
- Performance Optimization – Tips and fixes for speed, SEO, and mobile responsiveness.
- WooCommerce Support – Help with store setup, product pages, and checkout customization.
- Security Guidance – Recommendations for keeping your WordPress site secure.
Support Channels
You can reach our support team through the following channels:
- 📧 Email Support: support@wpnova.com
- 🌐 Support Portal: WPNova Support
- 📖 Knowledge Base: Step-by-step guides, FAQs, and tutorials.
- 🛠 Ticket System: Submit a request for technical help and track progress.
Support Availability
- Our support hours are Monday to Friday, 9:00 AM – 6:00 PM (GMT).
- Average response time: 24–48 hours (excluding weekends and holidays).
What’s Included in Support
- Installation and setup guidance.
- Fixes for bugs or errors in your theme.
- Basic customization advice.
- Compatibility updates with the latest WordPress versions.
What’s Not Included
- Extensive theme customization or new feature development (available as a paid service).
- Issues caused by third-party plugins or hosting providers.
- Custom coding requests beyond the agreed scope.
Premium Support & Maintenance Plans
For clients who need ongoing care, we offer premium support packages, including:
- Regular theme and plugin updates.
- Daily or weekly backups.
- Proactive security monitoring.
- Priority response times.
- Custom feature requests.
👉 Contact us at support@wpnova.com to learn more about our support and maintenance plans.
✨ WPNova.com — Dedicated WordPress Theme Development & Support Services