Full Job Description:

SupportFlow is looking for a Customer Success Manager to ensure our customers achieve long-term success using our platform. You will be the primary point of contact for enterprise clients, helping them onboard, adopt features, and renew subscriptions.

What You’ll Do:

• Guide customers through onboarding and product adoption

• Build long-term relationships with key stakeholders

• Identify risks and proactively improve customer satisfaction

• Collaborate with sales and product teams

Requirements:

• 3+ years in customer success or account management

• Strong communication and interpersonal skills

• Experience working with SaaS products

Benefits:

• Health insurance and paid time off

• Remote-friendly work culture

• Career growth opportunities